Returns Policy

All products purchased on www.postvidia.com can be returned within 7 days of the delivery date.

To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.

Please raise return/refund request along with the order number to using any one of the methods provided

1.From My Account->Order->Get help->Ask for refund

Click on “Get Help” button to raise Refund Request.
Click on “Ask for a refund” for single sub-order orClick on “REFUND MY ENTIRE ORDER” to ask for refund for your entire order.

2.Alternatively customer can create ticket in my account-> From My Account->Order->Submit a new ticket

Submit Ticket for any issue related to order

After receiving the product our testing team will verify, approve and process the refund.

After receiving the product, we will inspect it and notify you.

We will also communicate the status of your refund after the inspection. After approval, we will initiate a refund to your credit card (or original method of payment).

If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total order amount you paid is returned to the same mode of payment.

If the payment method is cash on delivery (COD), then the total order amount you paid will be credited to your www.kartexa.com account (as store credit). You can use this amount to make any future product purchases on www.kartexa.com.

We will refund the amount within 7 working days to the original method of payment (except COD). If partial product or product with tampered packaging is returned, then the refund will not be processed.

All accessories and items that you received along with the product should be returned together.

Cancellation Policy

To be cancel your order, please e-mail us at admin@postvidia.com or use any method provided

1.My Account->Order->Cancel

Click on CANCEL button to raise cancel order request

2.From My Account->Order->Get help->Submit a ticket for order cancel request.

You can only cancel the order before the order has been dispatched.

Cancellation requests received after the order has been dispatched will be dealt on a case by case basis.

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders).

Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.


Returns Days & Product Categories Table :

1. Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Bottom Wear,T-Shirt,Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage,Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

2.Watch, Footwear and Rest of Lifestyle
7 days Refund, replacement or exchange
3.Books (Any kind of book)

Sports Equipment (Racquet, ball, support, gloves, bags etc.) 
Exercise & Fitness Equipment (Home Gym combos, dumbbell etc.)
Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.)

4.Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary,books, Calculators,Eraser etc.)
Musical Instruments (Microphones & Accessories, Flute,Guitars, Violins etc.)
10 days replacement only
5. Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches,Holders,Stands)
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser, Immersion Rod blower)

6.Watch, Footwear and Rest of Lifestyle







7 days
Replacement only

We will solve your problem online or on live chat support.

If a defect is found, a replacement of the same model will be provided at no additional cost.

(If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues)

In any case, only one replacement shall be provided.
7.Mobile – Apple & Google.
Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches)







7 days
Replacement only
For all functionality related issues, do contact the brand authorized service center directly.

Authorized Service Partner Locator :
>MI – Please reach out to 1800 103 6286 to contact the brand authorized service center.
> Apple / Beats – https://locate.apple.com/in/en

>Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

>Realme – https://www.realme.com/in/support/services

>Samsung – https://www.samsung.com/in/support/service-center/

>JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html

>Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center.

>HP – Please reach out to 18002587170 to contact the brand authorized service center.

>Dell – www.support.dell.com

>Canon – Please reach out to 18601803366 to contact the brand authorized service center


Brand Support Site :
>Realme – https://www.realme.com/in/support

>Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center.

>Apple / Beats – https://support.apple.com/en-in

>Canon – Please reach out to 18601803366 to contact the brand authorized service center

>Google – https://madeby.google.com/intl/en_in/phone/support/

>MI – Please reach out to 1800 103 6286 to contact the brand authorized service center.

>Samsung – 
https://www.samsung.com/in/support/

>JBL & Infinity- https://support.jbl.com/in/en/

>HP – Please reach out to 18002587170 to contact the brand authorised service centre.

>Dell – www.support.dell.com


For any other issues with the product you may contact us.
Furniture, Large appliances(Washing Machine/Kitchen Goods/Products)

Other Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only
7 days Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If no defect/issue is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.
No Returns categories
Some products in the above categories are non- returnable due to their nature or other reasons.

You can view the complete list of non-returnable products here.